Kismycandle Return, Exchange, and Refund Policy
At Kismycandle, every candle is handcrafted with premium wax, fine fragrance oils, and quality materials to ensure excellent performance from the moment you light it. We stand by the craftsmanship of our products and want you to feel confident with every purchase.

Damaged or Lost Packages
Kismycandle ships all orders through USPS Priority Mail, which includes insurance and built-in package protection.
If your order arrives damaged or does not arrive at all, the customer must file a claim directly through USPS.
This process allows USPS to review the issue and provide reimbursement based on their policy.

To help USPS process your claim quickly, please keep the following:

• Clear photos of the damaged item

• Photos of the packaging and shipping label

• Your USPS tracking number

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We will gladly assist by providing any documents or information required for your claim.

Returns and Exchanges

Because our candles are handcrafted and made to order, we do not accept returns or exchanges. This ensures product integrity and prevents misuse of return policies.

Refunds
Kismycandle does not provide refunds for purchased items. This includes, but is not limited to:

• Change of mind

• Dislike of scent after purchase

• Customer misuse of the product

• Buyer’s remorse

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Our Quality Promise
Kismycandle is committed to providing candles that perform beautifully from start to finish. We use quality materials from wax to fragrances to ensure that every candle smells amazing and burns clean. Our products are made with care, consistency, and attention to detail.

If you ever have concerns about your candle’s performance, contact us at kismycandle@mcvibemedia.com and we will be happy to help troubleshoot or offer guidance. We value our customers and want you to enjoy your experience with our brand.