Question 1

What is KismyCandle?

Accepted Answer

Kismycandle is a luxury dessert candle company creating handcrafted, eco-friendly soy-coco wax candles with premium fragrance oils. Our candles merge decadent, dessert-inspired designs with sultry, sophisticated themes to engage all the senses. Exclusively available online, we ship nationwide from our fulfillment location in Bowie, Maryland. Perfect for romantic evenings, self-care rituals, or gifting, Kismycandle transforms any space into an intimate, soulful, and unforgettable experience.

Question 2

Where can I buy KismyCandle products?

Accepted Answer

Kismycandle products are available exclusively online at www.kismycandle.com.() We ship our handcrafted soy-coco wax candles and luxury dessert designs nationwide from our fulfillment location in Bowie, Maryland.

Question 3

What types of candles do you offer?

Accepted Answer

Kismycandle offers a curated range of luxury dessert candles handcrafted from our eco-friendly soy-coco wax blend and infused with premium fragrance oils. Our collections include the Signature Collection of year-round bestsellers, Seasonal Indulgence for limited-edition scents, Romantic & Intimate mood-setting designs, Luxe Minis & Gift Sets, and our oversized Luscious Dessert showpieces. We also offer Eco-Luxe Essentials for a cleaner, minimalist look, and featured candles that highlight our newest releases and customer favorites.

Question 4

Are your candles eco-friendly?

Accepted Answer

Yes. Every Kismycandle is handcrafted from our eco-friendly soy-coco wax blend and made with lead-free cotton wicks for a clean, safe burn. We use premium, phthalate-free fragrance oils and package our products with sustainable materials whenever possible. Our commitment to eco-luxe design means you can enjoy luxury dessert candles that are as kind to the planet as they are indulgent for the senses.

Question 5

Can I customize a candle or request a specific scent?

Accepted Answer

Yes. Kismycandle offers custom candle options for personal gifts, weddings, corporate events, and other special occasions. You can request a specific scent, color palette, or dessert-inspired design to match your theme. Our candles are handcrafted from an eco-friendly soy-coco wax blend and infused with premium fragrance oils, ensuring your custom piece is both beautiful and long-lasting. If you’re interested in placing a custom order, please complete our Customization Order Request Form on our website with your design and fragrance preferences.

Question 6

Do you offer international shipping?

Accepted Answer

At this time, Kismycandle does not offer international shipping. Our handcrafted soy-coco wax candles and luxury dessert designs are available exclusively within the United States, shipped directly from our fulfillment location in Bowie, Maryland.

Question 7

How can I track my order?

Accepted Answer

Once your order has been processed and shipped, you will receive an email confirmation with a tracking number and a direct link to track your package.  Please note that made-to-order candles may require additional production time before tracking information becomes available.

Question 8

What is your return and refund policy?

Accepted Answer

Due to the handcrafted and made-to-order nature of our candles, Kismycandle does not accept returns or exchanges unless an item arrives damaged or defective. If your order arrives with an issue, please contact us within 1 day of delivery with your order number and photos of the product and packaging. Once your claim is approved, we will issue a replacement or refund to your original payment method. For more details, please review our full Return & Refund Policy on our website.

Question 9

Are KismyCandle products safe to use at home?

Accepted Answer

Yes. All Kismycandle products are designed for safe, at-home use when burned according to our Candle Care & Safety Guidelines. Each candle is handcrafted from our eco-friendly soy-coco wax blend, made with lead-free cotton wicks, and infused with premium, phthalate-free fragrance oils for a clean, non-toxic burn. Always place candles on a heat-resistant surface, keep them away from drafts, and never leave a burning candle unattended..

Question 10

How can I get in touch with KismyCandle’s customer support?

Accepted Answer

You can reach Kismycandle’s customer support by filling out our Contact Form on the website or emailing us directly at support@kismycandle.com.() We typically respond within 1–2 business days, excluding weekends and holidays. For quicker assistance, please include your order number and a detailed message so we can address your inquiry promptly.

Question 11

Can I sign up for Kismycandle VIP Program

Accepted Answer

Yes. You can join the Kismycandle VIP Program to enjoy exclusive perks, early access to new collections, special discounts, and insider candle-making tips. You are entered automatically by providing your email address in the VIP signup form located in the footer of our website. As a VIP, you’ll be the first to experience our latest luxury dessert candles, seasonal releases, and members-only promotions.

Question 12

Do you have a physical store or showroom?

Accepted Answer

No. Kismycandle does not have a physical store or showroom. We are exclusively online, allowing us to focus on creating high-quality, handcrafted soy-coco wax candles and delivering them directly to your door. All orders are shipped nationwide from our small fulfillment location in Bowie, Maryland.

Question 13

What payment methods do you accept?

Accepted Answer

Kismycandle accepts Visa, Mastercard, American Express (AMEX), PayPal, Klarna, and Affirm. These options make it easy and secure to purchase our handcrafted soy-coco wax candles, whether you’re buying for yourself, gifting, or placing a custom order.

Question 14

How can I stay informed about new products and promotions?

Accepted Answer

The only way to stay informed about Kismycandle’s latest luxury dessert candle releases, seasonal collections, and exclusive promotions is by joining our VIP Program. Simply enter your email address in the signup form located in the footer of our website to receive members-only updates, offers, and early access to new collections.

Question 15

How long do Kismycandle candles burn?

Accepted Answer

Burn time depends on the candle size and design. Our standard luxury dessert candles average 40–60 hours of burn time, while our oversized Luscious Dessert showpieces can last 80+ hours. All are crafted from our eco-friendly soy-coco wax blend for a clean, even burn when cared for properly.

Question 16

What makes Kismycandle different from other candle brands?

Accepted Answer

Kismycandle blends dessert-inspired nostalgia with sultry, sophisticated design to create candles that are as visually stunning as they are aromatic. Each candle is handcrafted from our eco-friendly soy-coco wax blend, infused with premium fragrance oils, and made to order for exceptional freshness and quality.

Question 17

Are your fragrances safe and non-toxic?

Accepted Answer

Yes. We use phthalate-free, premium fragrance oils in all of our candles, combined with an eco-friendly soy-coco wax blend and lead-free cotton wicks. This ensures a clean burn that’s safe for home use when following proper candle care guidelines.

Question 18

Do you offer wholesale or bulk ordering?

Accepted Answer

We do not offer wholesale at this time due to the high cost of producing our handcrafted luxury dessert candles. Under special circumstances, we may accommodate bulk orders with a special discount, but availability is not guaranteed. Bulk order requests are reviewed on a case-by-case basis and depend on order size, production schedule, and current inventory. To inquire, please contact us directly through our website.

Question 19

How should I care for my candle for the best burn?

Accepted Answer

For the best results, trim your wick to ¼ inch before each burn, allow the wax to melt evenly across the surface, and never burn for more than 4 hours at a time. Keep candles away from drafts, children, and pets, and never leave them unattended. Full instructions are available in our Candle Care Guide.

Question 20

Are your candles vegan and cruelty-free?

Accepted Answer

Yes. Our candles are made from a plant-based soy-coco wax blend and premium fragrance oils, with no animal-derived ingredients. We never test on animals.

Question 21

Do you offer gift packaging or gift messages?

Accepted Answer

Yes. We offer optional gift packaging and custom gift messages for an additional cost. Perfect for birthdays, holidays, and special occasions, your gift will arrive ready to impress. Simply select the appropriate gift package option when adding your candle to the cart, and we’ll ensure it’s beautifully wrapped and ready for the recipient.

Question 22

What happens if my order arrives damaged?

Accepted Answer

If your order arrives damaged, please contact us within 1 day of delivery with your order number and photos of the product and packaging. Once approved, we will send a replacement or issue a refund to your original payment method.