Shipping Policy
Orders are typically processed within 3 to 5 business business days unless otherwise stated. Once an order has been shipped, customers will receive tracking information via email.

Kismycandle is not responsible for shipping delays caused by carriers, weather conditions, holidays, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information. Kismycandle is not responsible for packages delivered to an incorrect address provided at checkout.

Lost, Stolen, or Damaged Packages
Once an order has been transferred to the shipping carrier, responsibility for the package rests with the carrier and the customer.

Kismycandle is not responsible for packages that are lost, stolen, delayed, or damaged during transit.

If your package arrives damaged, or if a package is lost in transit, customers must file a claim directly with the shipping carrier. Please retain all packaging materials, shipping labels, and photographs of any damage, as these may be required by the carrier when processing a claim.

Refund Policy

All sales are final.

Kismycandle does not offer refunds for purchased products, classes, subscriptions, digital products, gift cards, shipping charges, or event registrations unless otherwise required by applicable law.

Return Policy
Due to the handmade and specialty nature of our products, Kismycandle does not accept returns.
Please review your order carefully before completing your purchase.

Exchange Policy
Kismycandle does not offer exchanges on products once an order has been placed and shipped.

If you have questions about a product before purchasing, please contact us and we will be happy to assist you.

By placing an order with Kismycandle, you acknowledge and agree to these Shipping, Refund, Return, and Exchange Policies.

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Last Updated: June 2026

Kismycandle respects your privacy and is committed to protecting your personal information.

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When you visit our website, place an order, subscribe to our emails, or contact us, we may collect information such as your name, email address, phone number, shipping address, billing information, and purchase history. This information is used to process orders, provide customer service, communicate with you, and improve your shopping experience.

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Kismycandle does not sell, rent, or trade your personal information to third parties.

Our website may use cookies and similar technologies to enhance website functionality, remember your preferences, analyze website traffic, and improve user experience. Cookies are small data files stored on your device that help websites operate more efficiently.

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You may choose to disable cookies through your browser settings; however, doing so may affect certain website features and functionality.

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We use trusted third party service providers, such as payment processors and shipping providers, to assist in operating our business. These providers receive only the information necessary to perform their services.

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By using this website, you consent to the collection and use of information as described in this Privacy and Cookies Policy.

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If you have questions regarding this policy, please contact:

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Kismycandle

Email: kismycandle@gmail.com

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Last Updated: June 2026

By accessing and using the Kismycandle website, you agree to comply with these Terms and Conditions.

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All content, images, logos, product descriptions, and materials on this website are the property of Kismycandle and may not be copied, reproduced, distributed, or used without written permission.

Product availability, pricing, promotions, and website content are subject to change without notice.

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Kismycandle is not responsible for delays, losses, damages, or service interruptions caused by third party providers, including shipping carriers and payment processors.

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All purchases are subject to our Shipping, Refunds, Returns, and Exchanges Policy.

By using this website and placing an order, you acknowledge and agree to these Terms and Conditions.

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Last Updated: June 2026